Shipping policy

Where we deliver

We deliver to serviceable addresses PAN India. Availability is confirmed at checkout. If we discover that your address cannot be served after payment, we will contact you to arrange a suitable alternative or refund the undeliverable order.

Dispatch and delivery times

Estimated dispatch: 3-7 business days after payment confirmation. Estimated delivery after dispatch: 7 business days, depending on your location and shipment method. Business days are Mon-Fri, excluding public holidays. Product specific estimates and any notified delays are shown before checkout. Dispatch time and transit time are separate; please allow for both.

Shipping charges

Shipping charges are calculated at checkout. Applicable shipping charges and the full payable amount are displayed before you confirm payment.

Tracking your order

We send tracking information to the email address or phone number provided at checkout when your parcel is dispatched. Tracking may take time to update after the courier receives the shipment. Contact support@bluebali.in with your order number if you need help.

Address changes and failed delivery

Check your delivery address, pin code and phone number before paying. Contact us immediately for corrections. Changes depend on the stage of processing and courier availability. If delivery fails because of an incorrect address or missed attempts, we will contact you about the next steps. Any additional redelivery charge will be disclosed and agreed before redelivery. You will not be charged for correcting a delivery failure caused by us.

Delays and missing parcels

If your order exceeds the stated delivery estimate, or tracking shows delivery but you have not received it, contact us promptly. We will investigate with the courier. Where an order is confirmed lost, we will offer a replacement at no extra charge or a refund.

Damaged packaging

Note visible damage with the courier and photograph the packaging before opening. Record an unboxing video if you can and keep the packaging until a reported issue is resolved. Follow the Returns Exchanges and Refunds page for product issues.