Terms of service

Effective date: 05.10.2026

Last updated: 05.10.2026

1. About BLUEBALI

BLUEBALI at bluebali.in is operated by CreatorsOwl (“we”, “us” or “our”). Payments for BLUEBALI purchases are received by CreatorsOwl.

Business address: Godrej Eternity Apartments, Holiday Village Road, Off Kanakapura Main Road, Bengaluru, Karnataka 560062, India
Customer support email: support@bluebali.in
GSTIN, if applicable: 29QDFPS7648C1ZQ

These Terms govern your use of our website and purchases from our online store. Please read them together with our Privacy Policy, Shipping Policy and Returns, Exchanges and Refunds Policy, available through the website footer.

Nothing in these Terms excludes or restricts your rights or remedies under applicable Indian law. If any provision conflicts with a mandatory legal requirement, that requirement prevails.

2. Eligibility and account information

To place an order, you must be at least 18 years old and legally competent to enter into a contract. A parent or legal guardian must place orders on behalf of a minor.

Please provide accurate contact, billing and delivery information. Where customer accounts are available, keep your account access details confidential and notify us promptly if you suspect unauthorised access.

3. Products and descriptions

We aim to provide accurate product descriptions, photographs, prices and availability information.

Relevant product details—including fabric composition, fit, size measurements, care instructions, country of origin and applicable manufacturer, packer or importer information—are displayed on the product page before purchase, together with other legally required declarations. Packaging and invoices carry additional information where required by law.

Colours may appear slightly different depending on your device and display settings. Any applicable measurement tolerance is stated in the relevant size guide. These allowances do not remove your rights if an item is defective, incorrect or materially different from its description.

Please check the product-specific size guide before ordering.

4. Prices, taxes and payments

Product prices are displayed in Indian Rupees and include applicable taxes. Shipping charges and any other applicable charges are shown before you confirm payment.

We accept prepaid payments through the methods available at checkout. Currently, cash on delivery is not available.

Payments are processed through authorised third-party payment providers and may be subject to their applicable transaction terms. Payments for your order are received by CreatorsOwl.

We will not add undisclosed charges after you place an order. Optional additional charges require your express agreement.

If money is debited but you do not receive an order confirmation, contact us before making another payment.

5. Orders and acceptance

Placing an order constitutes an offer to purchase the selected products. An automated order acknowledgement confirms receipt of your order and does not, by itself, constitute acceptance.

We accept your order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier.

Before acceptance, we may decline an order for a legitimate reason, such as product unavailability, an inability to deliver to your address, a material listing error or reasonably suspected fraud. We will notify you and refund any payment collected for an order we do not accept.

After acceptance, any cancellation by us will comply with applicable law and will not affect your statutory rights.

6. Listing and pricing errors

If we identify a material error affecting your order, we will contact you with the correct information. Where necessary, we will ask whether you wish to proceed on the corrected basis or cancel for a refund.

We will not charge a higher price or substitute a materially different product without your agreement.

7. Shipping and delivery

Delivery locations, charges, estimated dispatch and delivery times, and relevant conditions are explained in our Shipping Policy and the information displayed before purchase.

Please provide a complete delivery address, correct pin code and accessible contact number.

If delivery is unsuccessful, contact us so we can explain the available options. Any additional redelivery charge must be disclosed and agreed before redelivery. You will not be charged to correct a delivery failure caused by us.

If delivery is delayed, we will provide available updates and help investigate the issue. Estimated timelines do not remove cancellation or refund rights available under applicable law.

Where an order is confirmed lost in transit, we will arrange a replacement or refund, as appropriate and in accordance with your statutory rights.

8. Cancellations

We do not accept change-of-mind cancellations once an order has been placed. Please check your selected products, sizes and delivery details carefully before completing your purchase.

This policy does not affect your rights under applicable Indian consumer-protection law, including any right to cancellation, return or refund arising from our failure to fulfil your order or supply goods as agreed.

9. Returns, size exchanges and refunds

Our Returns, Exchanges and Refunds Policy forms part of these Terms.

Size exchanges: If your selected size does not fit, you may request one size exchange per item within 3 calendar days of delivery. The item must be unworn, unwashed and unaltered, with its original tags attached. Exchanges are for the same design and colour in a different available size, subject to availability.

Size-exchange shipping charges are explained in our Returns, Exchanges and Refunds Policy. Please contact us before sending an item back.

The one-time size-exchange limit does not restrict remedies if we send an incorrect or defective item, including an incorrect or defective replacement.

Damaged, defective or wrong items: Contact us within 3 calendar days of delivery with your order number and clear photos and videos, including an unboxing video showing the parcel being opened and its contents. We will assess the issue and arrange an appropriate replacement or refund.

If particular evidence is unavailable, contact us and explain the circumstances. Reporting windows and evidence requests do not override statutory consumer rights.

Refunds: Approved refunds are initiated to your original payment method within 7 business days of approval, or sooner where required by law. The time taken for the amount to appear in your account depends on your bank or payment provider and is outside our control. Contact us if a confirmed refund has not arrived so we can help trace it.

We do not offer change-of-mind refunds. This restriction does not apply to refunds or other remedies required by law for defective, incorrect, materially misdescribed or otherwise non-conforming goods.

10. Promotions and discounts

Promotions may have eligibility requirements, validity periods, usage limits and exclusions. These conditions will be disclosed with the offer.

We may change or end promotions prospectively. Changes will not retrospectively remove benefits from an order already accepted, except where permitted by law or where fraud or misuse is established.

11. Acceptable use of the website

You must not use the website to commit fraud, impersonate another person, infringe others’ rights, transmit malicious code or gain unauthorised access to systems or data.

We may restrict access where reasonably necessary to address unlawful activity or security risks. This does not remove our obligations concerning existing orders, refunds or lawful customer requests.

12. Intellectual property and reviews

Website content owned by or licensed to BLUEBALI or CreatorsOwl—including artwork, branding, text and photographs—is protected by applicable intellectual-property laws.

You may use this content for personal shopping purposes. Commercial reproduction or use requires permission unless otherwise permitted by law. Purchasing a product does not transfer rights to reproduce its artwork commercially.

If you submit a review, it must reflect your genuine experience and must not contain unlawful material or infringe others’ rights. You permit us to display the review for store-related purposes, subject to applicable privacy law. We will not materially alter its meaning.

13. Privacy

Our Privacy Policy explains how we collect, use, share, retain and protect personal information.

Acceptance of these Terms does not constitute consent to unrelated marketing or other processing for which separate consent is required.

14. Third-party services

Our store uses Shopify and authorised payment, fulfilment, delivery and other service providers. Relevant third-party terms may apply when you use their services.

The involvement of a third party does not remove any responsibility we have to you under applicable law.

15. Liability and events beyond our control

We remain responsible for obligations and liabilities that cannot lawfully be excluded or limited.

To the extent permitted by law, we are not responsible for losses caused solely by your misuse of the website or products, or circumstances for which we are not legally responsible.

If an event beyond our reasonable control affects fulfilment, we will communicate the impact and take reasonable steps to address it. Such an event does not automatically remove your rights to cancellation, refund or other statutory remedies.

16. Grievance redressal

For complaints relating to orders, products, services or these Terms, contact:

Name: Anastasia Sharova
Designation: Proprietor
Email: support@bluebali.in

We acknowledge consumer complaints within 48 hours and address them within one month of receipt, or within any shorter period required by applicable law.

Please include your order number, contact details and a description of the issue. You are not required to waive any legal rights to use our grievance process.

17. Governing law and disputes

These Terms are governed by the laws of India.

You may contact our Grievance Officer to seek resolution of a dispute. Nothing in these Terms prevents you from approaching a competent Consumer Commission, court, regulator or other authority, or exercising a remedy available under applicable law.

You are not required to bring a consumer complaint exclusively in the city where our business is based.

18. Changes to these Terms

We may update these Terms by publishing a revised version with an updated date.

Changes apply prospectively and will not retrospectively reduce your rights concerning an existing order. Material changes will be communicated where required by applicable law.

19. Contact

For questions about these Terms, contact:

CreatorsOwl, operating BLUEBALI
Email: support@bluebali.in